IT Coordinator

Administration
Full time with benefits

The Orchard - Barrington

Barrington, IL
More Info

Job Description

The Orchard is seeking an experienced Information Technology Coordinator to join our central staff. This role is responsible for the support of laptop/desktop hardware, software and peripheral devices owned and operated by The Orchard. While primarily an IT role, this person will also be required to provide project management for implementation of new hardware and software applications. This role also supports and manages the telecommunications system.

This person must have a demonstrated ability to solve problems with workstation and software technologies. They must be a strong team player, able to collaborate with other members of the staff and our technology partners. They must also have a strong desire to interact with all other employees to provide technical support and informal training as needed.

RESPONSIBILITIES

  1. Act as the primary liaison with our IT provider (currently Ntiva/3Points)
  2. Ensure employee workstation systems and applications are maintained and updated
  3. In coordination with the Director of Human Resources communicate with network users regarding scheduled maintenance, system updates or other changes impacting end-users
  4. Work closely with the IT Managed Service Provider to ensure end-user network and communications needs are being met
  5. Provide telephone, desk-side or online support to remediate user issues
  6. Provide resources and oversight with end user software application training
  7. Respond to non-technical IT end-user requests and concerns
  8. Analyze technical desktop and peripheral issues to determine root cause and appropriate remediation by reviewing IT provider support desk ticket system reports
  9. Participate in the planning of IT projects and initiatives in coordination with Executive Director of Operations
  10. Make recommendations regarding end-user application enhancements
  11. Other duties as assigned by the Executive Director of Operations

QUALIFICATIONS

  • Associate Degree in Computer Science, preferred
  • 3+ years of related experience
  • Microsoft Certification, desired
  • Office 365 Administrator experience, desired
  • Project Management including system implementations
  • Knowledge and experience with the following technologies:
    • Cloud based software
    • Microsoft Office 365
    • End-user connectivity with cell phones and remote access software
    • Desktop Connectivity
    • Telecommunications systems
    • Customer Relationship Management CRM systems
  • Willingness and ability to learn and support new systems and applications
  • Good communication and teamwork skills (oral, written, listening)
  • Ability to collaborate effectively at various organizational levels and across functional areas (i.e., business and technical)
  • Experience and knowledge of various business technologies

WORKING CONDITIONS

  • Ability to work outside normal business hours, if required
  • Typical conditions for a professional office environment
  • Primary work location – Barrington Central Office
  • Ability to travel regionally to multiple church campus locations in Chicago metropolitan area

PHYSICAL REQUIREMENTS

  • Some standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, lifting, pushing and pulling
  • Ability to lift 50 pounds

About this Church

The Orchard exists to glorify God by multiplying God-centered, Christ-exalting, world -transforming believers through the Gospel in the greater Chicago area and around the world.