Guest Experience Associate
Job Description
OBJECTIVE:
To lead a ministry and team of volunteers that create a warm and welcoming experience that draws people into the mission of Valley Church.
EMPLOYMENT STANDARDS:
● Experience: 3+ Years of proven experience in related areas, preferred. working in customer service, guest experience, or ministry preferred.
● Church Home: Must be a regular and involved member of Valley Church.
COMPENSATION/STATUS:
● Full‐Time, 45‐50 hours per week, annual salary (commensurate with experience) Exempt status.
● Benefits include group health insurance, paid vacations, etc. Refer to Personnel Policies for details.
ROLE: The Guest Experience Associate is…
● DNA Carrier: Completely embraces and contagiously communicates the mission, values, strategy and impact measures of Valley Church.
● Bridge Builder: Seeks ways to connect the community to the body of Christ, leading to disciplemaking. Enthusiastic about the goal to connect the community to Valley Church.
● Advocate for the Unchurched: In tune with experiences and perspectives of the audience and of those far from God to produce a welcoming experience.
● Highly Relational: Enjoys and excels at making others feel welcome by asking great questions and discovering people’s stories… Relating to those within the church and outside of it.
● Team Builder: Can rally people to a cause, develop teams and identify high‐capacity leaders.
● Empowers others to lead: Experienced multiplier/builder (Not just a great doer, but a great equipper).
● Talent Scout: always on the lookout for new leaders and volunteers.
The Guest Experience Associate is NOT
● Lone‐Ranger: Needs to involve volunteers, as opposed to having paid staff perform all duties.
● Quiet: needs to be outgoing and able to talk to anyone.
● Operations Guru: focused primarily on facilities.
● On‐Call Party Planner: planning events for various ministries at the church.
PERSONALLY: The Guest Experience Associate is…
● Energetic Multi‐Tasker: Able to work on a broad range of projects and levels.
● Flexible: Understands the complexity of working with a variety of staff and perspectives, and collaboratively works with patience, flexibility and grace.
● Friend to All: Naturally makes others feel comfortable. Effective in building authentic relationships with people with diverse ideologies and backgrounds.
● Seasoned: Knows and loves our church; understands our ministry philosophy and practices.
● Self‐Starter: Desires growth. Routinely undertakes new projects on their own initiative.
● Time manager: Does not require external systems to prioritize; is intrinsically motivated.
JOB: The Guest Experience Associate is responsible for…
● Hiring, training, overseeing, and managing the guest experience team.
● Maximizing Volunteers: whenever possible, by identifying, developing and empowering volunteers to do the work of the ministry.
● Caring for our guests: First impression to attenders; accurately and positively representing our church. Answering their questions and providing direction, as needed.
● Facilitating: volunteers, ministry groups and providing overall direction to ministries and their guest experience, as needed.
● Kitchen Management: managing the food, supplies, and systems of the kitchen, enabling ministries to maximize their events by taking advantage of well‐organized shared resources.
● Caring for the campus: creating and maintaining a world‐class guest experience that inspires fellowship, relationships, engagement in the mission.
RELATIONSHIPS of the Guest Experience Associate include …
● Reports to director of ministry advance
● Works closely with communications, weekend experience, office administrator, children ministries, student ministries, community bridges and facilities
● Leads Guest Experience staff and volunteers
● Supports weekend gatherings, holidays and occasional special events.
SUCCESS of the Guest Experience Associate is defined by…
● Building bridges: Vitally connects members of the church and the community to the body of Christ; and vice versa.
● Volunteer and leadership development: Ministry is led by capable, trained and aligned staff and volunteers.
● Welcoming Environment: Staff is friendly, and the attenders/guests leave with a lasting and positive first impression.
● Elevated participant experience: People can joyfully articulate how a guest’s experience contributed to growth in their faith.
● Church engagement: Generates passion for and involvement in Valley Church and community bridges.